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Mark A. Gruwell

Name:

Mark A. Gruwell
Executive Dean of Instruction and Development

Presentations:


Quarantine your Competition by Infecting your Customers:
In the global landscape, customer satisfaction is not enough; rather, customers seek businesses that consistently provide positive and memorable customer experiences. This engaging and practical presentation will identify how to make your organization contagious through effective doses of customer service.

Ten Proven Strategies to get Sued for Sexual Harassment:
Sure, courtroom drama is entertaining to watch on television or in the movies, but spending your time in depositions, court hearings, and trials is an entirely different experience. This presentation conveys serious information in a lighthearted manner in order to minimize the risks of sexual harassment issues in the workforce.

Divorce your Textbook (and Dump some Standards) without Damaging your Curriculum
As an educator, are you losing interest in your textbook? Has it become heavier over the years? Is it a burden on your teaching style? This presentation will provide you with the confidence you need to divorce your textbook and free yourself to teach the standards in an engaging and effective manner.

Contact:
Mark A. Gruwell
mgruwell@iowalakes.edu
712-362-0439
Administrative Offices

Availability:
Year round

Days of week:
Weekdays and weekends

Counties:
Presents in Clay, Dickinson, Emmet, Kossuth & Palo Alto

Audio-Visual materials needed:
Computer, Projector and Screen with internet connectivity

Other comments: 
Participants are also encouraged to bring their own devices, such as laptops, tablets, and smart phones

Questions or comments? Please email us at info@iowalakes.edu or call 712-362-2604 or 800-521-5054.
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