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Professional Development Classes

THE FRIEDMAN GROUP

Retail Consulting & Training Workshop

Retail is constantly changing. What worked yesterday  may not  work  today. How do you stay on target? Where do you learn  the systems and  techniques that  will provide you with sustained growth  and  the tools  to reach goals you may only have dreamed of?

Over  the past 34 years, The Friedman Group's expert  trainers, consultants and  business improvement specialists  have delivered  millions of dollars in sales improvements to retailers  just like you,  with  retail training programs that  provide  an affordable  way to systematically train and  manage  your  people  to develop  highly productive sales floors and  maintain superior customer service standards that  get the  results you're looking for.

Tuesday, Sept 23
Old Middle School Auditorium
104 E 4th St., Spencer, IA 51301

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THE ART OF RETAIL MANAGEMENT 

Course  #:57545
Time:  8:30-11:30am
Investment: $29 ($24 if five or more  attend from one company)

  • Communication Skills
  • Managing People
  • Leadership Essentials: Why should anybody follow you?
  • Your Role as Manager
  • Follow up and Support
  • Behavioral  Standards
  • Accountability and  discipline
  • Training and validation
  • And  much, much more!

THE ART OF RETAIL SALES 

Course#: 57546
Time: 1:30-4:30pm
Investment: $29 ($24  if five or more attend from one company)
Assess customers before approaching

  • 3 rules for opening lines
  • Approach customers indirectly
  • Open-ended questions
  • Provide  demonstrations
  • Sell multiple items as one  unit
  • Overcome objections & concerns
  • Ask for the sale
  • And  much, much  more!
Complete online registration form at www.iowalakes.edu/continuing_education/registration_form_noncollege_credit_classes or call 800-252-5664.

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Early Childhood Conference:  Play, Learning, and You

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Saturday, October 4, 2014
Emmetsburg Campus, Room 435
8:00 a.m. – 3:00 p.m.
Recertification in CPR/1st Aid Available:  3:00-5:00 p.m.
Course # 57723
Registration by calling 800-252-5664 or online http://www.iowalakes.edu/continuing_education/registration_form_noncollege_credit_classes

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Rebuilding: When Your Relationship Ends

Rebuilding your life after a divorce can be difficult and even overwhelming.  The course, based on the work of Bruce Fisher, deals with the everyday feelings and problems of the divorcing and divorced.  During the class there will be a presentation of information as well as group discussion involving the rebuilding framework developed by Fisher.  The intent of the class is to strike a balance between seriousness and optimism for the participants as they consider the impact of this life-changing event.  Class will meet 6 weeks.  Included will be an opportunity for one personal life-coaching session outside of class time at no cost.

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Wednesdays,  October 1 – November 5,  6-8:00 p.m. , Spencer campus
Course # 57645
Cost:  $50
Registration by calling 800-252-5664 or online
http://www.iowalakes.edu/continuing_education/registration_form_noncollege_credit_classes

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Bad Apples:  How to Deal with Negative Attitudes

Course #57524
Date:  November 6, 2014, Th
Location: KC Hall, Algona
Time:  8:30 am to 11:30 am
Cost: $99

Overview: 

Are you working with, serving, or even living with someone who has a bad attitude? Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on anyone and everyone around them. Just being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated, angry, or even helpless. In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee’s bad attitude. Bad attitudes in the workplace can stunt productivity, sour others’ attitudes, send morale plummeting, and increase costs. This interactive program is designed to assist you in finding real solutions for dealing with employees, customers, and others at work or at home, who display negative attitudes and behaviors.

Objectives:

This program will help you learn how to:

  • Recognize and describe the characteristics of a bad attitude.
  • Understand how negativity impacts relationships and performance.
  • Utilize a 5-step process for dealing with difficult attitudes.
  • Identify the reason for someone’s poor performance or attitude.
  • Develop potential solutions for resolving a negativity problem.
  • Regain your positive attitude about the other person and/or situation


About the Instructor: 
Kathy Peterson
Kathy Peterson is one of our most popular instructors and will keep you active and interested throughout the session. Participants come back again and again because her topics are always relevant, the information is always practical, and the training is always fun! Kathy enjoys being involved in several professional organizations, including the National Speakers Association and the American Society for Training and Development. She earned her Bachelor’s degree in Communication Studies at Iowa State University and holds a Master’s degree in Adult Learning, Performance, and Development from Drake University. In 2001, Kathy earned her certification as a Senior Professional in Human Resources (SPHR).

Complete online registration form at www.iowalakes.edu/continuing_education/registration_form_noncollege_credit_classes or call 800-252-5664.

Questions may be directed to:

Patsy Donovan
GAP Coordinator/Pathway Navigator
Spencer/Spirit Lake
712-336-6572
pdonovan@iowalakes.edu
 

Questions or comments? Please email us at info@iowalakes.edu or call 712-362-2604 or 800-521-5054.
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