PCI Compliance Requirements:
Security Protocol Issues that will Impact Internet Explorer 9 & 10 users on our site.
Some PCI compliance companies are now requiring that our management platform stop support for an encryption protocol called TLS 1.0. This will impact any pages that we have which are secure (https), such as log-in pages or pages involving payment of funds.
The difficulty for us is that Internet Explorer versions 9 & 10 do not automatically support the newer protocols. While users can enable the newer protocols (TLS 1.1 and 1.2), we have no way to do this for you. If a visitor to our site has not upgraded to IE 11 or updated IE 9 & 10, it will appear to them that our site is down when they go to a secure page. The most recent versions of Internet Explorer, Firefox and Chrome are not affected by this. Please note that Windows Vista does not have support for TLS 1.1 and 1.2.
We advise visitors to our site that they can enable TLS 1.1 or 1.2 in IE 9 or 10 (see below for instructions) if they haven't already, or upgrade to IE 11, or switch to Firefox or Chrome. Please be aware that you will find if you don’t do any of the above, eventually you will not be able to access almost every secure site until you upgrade, update or change browsers.
If your computer is a college owned machine, please contact the Help Desk at ext. 8383.
If you continue to have a problem, please contact our Help Desk at email@example.com
Instructions for Enabling TLS 1.1 and 1.2 in Internet Explorer versions 9 and 10.
1. On the Internet Explorer Tools menu, click Internet Options.
2. In the Internet Options dialog box, click the Advanced tab.
3. In the Security category towards the bottom, check "Use TLS 1.1" and "Use TLS 1.2"
4. Click OK.
Exit and restart Internet Explorer.